Telco Chiefs - don't take us for granted!

Dear Telco Chief(s),

I write to you in exasperation. Really so. And I write to you as a personal appeal regarding your much-advertised and much-touted connectivity services. I have a couple of grievances to share with you. There are a few more actually but these two are top of the list.

Some months ago, encouraged by our friends, I bought an Expresscard which promised me Internet connection on the go. I was told, and proven right, that I can have my daun pisang lunch at Raju in PJ and could surf the Net at will. I could also update my blog while waiting for my teh tarik.

I did both, successfully. I even did it when making a stop at one of the highway rest areas. Heck, I also did it whenever I wanted to. Well, at least till these last few days.

Chief, I began encountering serious problems from Merdeka Day till now. I checked my bill just in case I didn't pay up and if the line was barred. I went to your service and sales outlet in Bangsar and made enquiries. I was old my line is good, it wasn't barred. I was told to call the service line, which I did.

I was told a "case" would be made for me, meaning my grievance would be handled by an expert. Chief, I'll give your guys a couple more days before escalating it to you. But I must admit I did "drop" your name when I spoke to your girl.

For someone with such dependence on the Net, I found my patience was really tested these last few days. What with doing family errands and emergencies to tackle in between trying to update my blog. Your Expresscard failed me Chief! Miserably so, I must say.

I'm hopeful that service will be restored. These last few days, I took my Vaio and Expresscard to various parts of the house in trying to get the best possible connection - the living room, the patio, the kitchen, my bedroom, the garden and my rumah kayu office. All to no avail!

What happen actually?

As for grievance number two, I must complain about the number of drop calls I've been experiencing. For my friends who are not in the know about the term, drop call simply means your call suddenly ends as you pass certain areas, be it on the highway or right in urban KL! I'm not sure if Telco Chiefs suffer the same fate as we ordinary mortals.

Can't something be done Chief? If I were to believe your advertisements, I shouldn't have any drop call whatsoever. You fellas claim that this is your territory or that you provide the best connectivity on the highway! If you ask me Chief, that's sheer bull!

I thought that your industry is a lot more competitive now, and that this would mean you guys would be giving a lot more attention to service to your customers who in turn contribute to your personal and corporate well-being! Or have you guys lost sight of this and instead choose to ignore your paying customers?

Or are you taking all of us for granted?

I doubt if any of the above is true. But give me reasons to justify my faith in all of you. Please lah! By the way, I'm posting this letter at an Internet cafe in a small town up north.

Anyway, I hope you won't feel offended at my letter. My friends urged me to carry a placard in front of your office (which perhaps is not a bad idea 'cos I may get lucky and make it into the nespapers) but I think a simple letter should be sufficient.

I trust you will look into this matter ASAP as I'm not not the only one with this complaint.