NO thanks to the powers that be, I've got my Expresscard back in service. It came back unannounced, unaided. Somehow, somewhere, my prayers were answered. I got the service back about 11am Sunday.
With this, I no longer need to go to the Internet cafe and pay between RM2 and RM3 to blog. I've made the following conclusions though:
1. The telco customer service department is a sham. After registering my grievance with them, and after they promised to help me resolve my complaint, nobody called.
2. Unless I'm proven otherwise, the telco is very good at making empty promises, which in turn are meant to be broken.
3. If they do call, I expect them to say this: "Thank you for using our Expresscard. And thank you for your patience. Our investigation into your case is finished but we found that you are the only with this complaint. Yours is an isolated case. Should you encounter other problems in the future, do not hesitate to call us. It's all part of our territory. Selamat berpuasa."
4. I may opt to switch to another telco, but I'm not too sure I'll be getting a much better service.
5. Generally, Malaysian consumers are being taken for a ride. Period.
The whole episode reminds me of a cartoon strip in a newspaper. When a customer personally went to the complaints department of a big electronic manufacturer next to the penthouse on the 27th floor, the pretty receptionist at the counter asked the complainant to enter door number 4 down the corridor.
The complainant did so quickly. He rushed to open door number 4 and stepped into a void. Paramedics were called to extricate his body on the roof of the balcony just above the ground floor.